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Analytica LLC fully complies with all local and state regulations regarding the display of salary ranges. If required, the URL below is specifically for potential hires. The salary offered for a position is determined based on various factors, including applicants' skills, job responsibilities, relevant experience, degrees, certifications, market considerations, and project financials. Our compensation packages include not only base salary but also a range of incentive bonus programs to reward outstanding performance and contributions.

Follow this link to obtain salary ranges by positions: Pay Transparency - Analytica

Review our open positions and apply to the positions that match your qualifications: Search All Openings

Hiring Process at Analytica

At Analytica, we follow a structured hiring process to ensure we select the best candidates for our team. Here is an overview of our hiring process:

Recruiter's Call: The process begins with a recruiter reaching out to potential candidates. During this initial call, the recruiter will provide an overview of the position and gather preliminary information about the candidate's background and experience.

Criteria Assessment: Criteria Assessment is a quick, online test that helps the hiring team understand the candidate's skills, problem-solving ability, and work style to ensure the best fit for the role. It takes about 20 minutes and can be completed anytime on any device, phone or computer—no special preparation needed.

Rounds of Interviews: Based on the initial call and the hiring manager's approval, the recruiter will establish direct interviews with the team. There may be multiple rounds of interviews that is designed to assess the candidate's qualifications, skills, and fit for the role.

Final Decision: After the interviews, the hiring team will review the candidate's performance and make a final decision. If the team decides to present an offer, the recruiter will directly call the candidate to discuss details such as salary, benefits, start date, etc. Others will also be notified through email or a call.

Use of AI in the Hiring Process

To enhance efficiency, fairness, and accuracy, Analytica may use AI-assisted tools to support certain aspects of our hiring process.

Application Review: AI tools may help identify skills and experiences relevant to the role.
Interview Support: AI-powered notetaking tools may be used during interviews to document discussions and summarize key points.

These tools are used to assist our team. All hiring decisions are made by Analytica recruiters and hiring managers.

By submitting an application, you acknowledge that AI-assisted tools may be used to support parts of the application and interview process.

Impersonation Scams

We would like to bring to your attention the increasing number of impersonation scams targeting organizations worldwide. These scams involve individuals pretending to be someone from the hiring team such as HR manager or recruiters, to deceive you into providing sensitive information or making unauthorized transactions.

To protect yourself, please follow these guidelines:

Verify the Sender: Always double-check the sender's email address and contact details. If something seems off, do not hesitate to reach out to the person directly using a known and trusted communication method.

Be Cautious with Requests for Sensitive Information: Be wary of any unexpected requests for sensitive information, such as passwords, financial details, or personal data. Legitimate organizations will never ask for such information via email.

Look for Red Flags: Pay attention to any unusual language, spelling mistakes, or urgent requests that pressure you to act quickly. These are common signs of a scam.

Report Suspicious Activity: If you receive a suspicious email or message, report it immediately to our IT department. Do not respond or click on any links or attachments.

Stay Informed: Keep yourself updated on the latest scam tactics and best practices for cybersecurity. Regularly attend training sessions and read our security bulletins.

When receiving email communication from Analytica, please ensure that the email domain is applytojob.com or analytica.net to verify its authenticity.

By staying vigilant and following these guidelines, we can help protect ourselves from impersonation scams.

Application Operations Manager

Remote

Contracted

Experienced

Analytica is seeking an Operations Manager to oversee system operations, support services, and performance management for enterprise, cloud-based applications supporting federal government programs. This role will ensure reliability, security, and availability of mission-critical systems while serving as a key liaison between technical teams and business stakeholders. The position includes oversight of helpdesk operations, incident management, and support for AI-driven automation within operational workflows.

Analytica has been recognized by Inc. Magazine as one of the fastest-growing 250 businesses in the US for 3 years. We work with U.S. government clients in health, civilian, and national security missions to build better technology products that impact our day-to-day lives. The company offers competitive compensation with opportunities for bonuses, employer-paid health care, training and development funds, and 401k match.

Key Responsibilities:

Oversee day-to-day system operations to ensure high levels of reliability, security, availability, and user satisfaction across enterprise applications

Lead performance optimization efforts, including bug fixes, patching, certificate management, and implementation of minor system enhancements

Manage and prioritize system-related incidents, including triage, escalation, troubleshooting, resolution, and completion of Root Cause Analysis (RCA)

Oversee Tier 1 Helpdesk operations, serving as the primary interface for customer technical support requests

Coordinate escalation across Tier 1, Tier 2, and Tier 3 support teams to ensure timely and effective issue resolution

Collaborate with technical teams and stakeholders to identify and resolve operational issues related to AI-driven automation, including workflow disruptions and data dependencies

Support and expand automation within helpdesk and operational processes, including automating routine support tasks such as troubleshooting, status updates, and user management workflows

Act as the primary operational liaison between technical teams and business stakeholders, ensuring clear communication during incidents, releases, and system updates

Support continuous improvement initiatives to enhance system performance, user experience, and operational efficiency

Minimum Qualifications:

Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related technical or business discipline

10+ years of experience supporting, managing, or leading operations for enterprise or mission-critical application systems

Demonstrated experience overseeing customer-facing support and production operations in a federal or regulated environment

Experience leading operations and support for cloud-hosted enterprise applications within AWS environments, ensuring high availability, performance, and reliability

Experience working within Agile delivery environments, supporting frequent, incremental releases while maintaining operational stability and security

Proven experience acting as a primary operational liaison between technical teams and business stakeholders, translating technical issues into clear, actionable communication

Strong experience with incident management, escalation processes, and root cause analysis

Experience supporting or implementing automation within IT operations or helpdesk environments

AWS Cloud Practitioner certification or equivalent cloud certification highly preferred

Must be a U.S. Citizen with the ability to obtain a Public Trust clearance

Preferred Skills:

Experience supporting AI-driven systems, automation platforms, or intelligent workflows in production environments

Familiarity with IT service management (ITSM) tools and frameworks (e.g., ServiceNow, ITIL practices)

Experience optimizing helpdesk operations and implementing scalable support models

Strong leadership and team coordination skills across multi-tier support environments

Experience working in federal healthcare or other regulated government environments

Ability to manage multiple priorities in fast-paced, mission-critical environments

Analytica LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable federal, state, or local law. As a federal contractor, we comply with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and take affirmative action to employ and advance in employment qualified protected veterans. We ensure that all employment decisions are based on merit, qualifications, and business needs. We prohibit discrimination and harassment of any kind. Analytica LLC also provides reasonable accommodations to applicants and employees with disabilities, in accordance with applicable law.

To enhance efficiency, fairness, and accuracy, Analytica may use AI-assisted tools to support certain aspects of our hiring process.

Application Review: AI tools may help identify skills and experiences relevant to the role.
Interview Support: AI-powered notetaking tools may be used during interviews to document discussions and summarize key points.

These tools are used to assist our team. All hiring decisions are made by Analytica recruiters and hiring managers.

By submitting an application, you acknowledge that AI-assisted tools may be used to support parts of the application and interview process.

When receiving email communication from Analytica, please ensure that the email domain is analytica.net to verify its authenticity.

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